HTM service management software
Schedule, track, and document every medical device service call
Repair Resource’s platform helps biomedical and field service teams manage dispatch, preventive maintenance, and compliance documentation in one place—so critical equipment stays available and audit-ready.
Core capabilities
Purpose-built for medical device field service
Service call tracking
Create, assign, and monitor calls from intake through resolution with clear status, ownership, and history.
Dispatch & scheduling
Coordinate technicians, parts, and site access with a calendar view that supports rapid response and planned work.
Preventive maintenance
Plan recurring PM, capture results, and maintain consistent records to reduce downtime and support compliance.
Documentation & reporting
Standardize work orders, attach supporting files, and generate reports for internal reviews and audits.
How it works
From intake to closeout—without losing details
Intake and triage
Capture device details, site information, symptoms, and priority so the right technician arrives prepared.
Work orders and maintenance history
Maintain a complete service record for each asset, including PM schedules, corrective actions, and supporting notes.
Closeout documentation
Finalize service notes, parts usage, and outcomes with consistent documentation that supports compliance and internal reporting.
Stay audit-ready with consistent, complete records
Standardize documentation across technicians and sites with structured work orders, attachments, and reporting—designed to support healthcare compliance workflows.
Standardized work orders
Use consistent fields and checklists to reduce variability and improve record quality.
Attachments and evidence
Add photos, documents, and supporting files to each call for a complete service trail.
Asset-level history
See prior repairs and PM results to speed troubleshooting and inform decisions.
Operational reporting
Track response times, completion rates, and recurring issues to improve performance.
Software FAQ
Answers to common questions from biomedical/HTM teams and service organizations.
Who is the software designed for?
It is built for hospitals and clinics, biomedical/HTM departments, and medical device manufacturers or service teams that need reliable scheduling, dispatch, and documentation.
Can it support preventive maintenance programs?
Yes. You can plan recurring PM, track completion, and capture results in a consistent format to support equipment availability and program oversight.
Does it help with compliance documentation?
Yes. The platform supports structured work orders, attachments, and reporting to help maintain a clear service trail for internal reviews and audits.
Do you provide implementation and onboarding?
Yes. Repair Resource provides configuration, onboarding, and workflow guidance so your team can adopt the system quickly and consistently.
Can we request a demo?
Yes. Use the demo request form on the contact page and we will schedule a walkthrough tailored to your workflow.
Is the software only for your service customers?
No. The platform can be implemented for internal teams and service organizations, whether or not you use Repair Resource for field service.
Ready to see it in action?
Get a tailored software walkthrough
Tell us about your devices, service volume, and compliance needs. We will show how Repair Resource can streamline dispatch, PM, and documentation for your team.